Despite every provider use many OSS tools, in each step of problem management workflow there are still many manual operations.

There are some examples of manual operations:

  • Monitor list of events for new alarms and changes on network in fault management system
  • Get information about available on BTS resources from network inventory
  • Identify situation severity and priority
  • Create notification for Contact Center
  • Try to restore problem remotely via NMS or terminal
  • Create trouble ticket and dispatch it to responsible group
  • Track recovery process and escalate if needed
  • React on changes in situation
  • Verify resolution and close trouble ticket and notification

Nowdays effieciency of Service Assurance is not to automate not a single operation, but end-to-end process

Increase efficiency of Servise Assurance with our services

  • Integration with existing OSS tools - Fault, Performance, Trouble Ticketing, CRM and other management systems
  • Workflow and events processing automation: events classification, service impact analysis, diagnosis and remote restoration attempt, notification for Contact Centre, problem prioritization and smart TT creation.