Umbrella Fault Management (IBM Netcool / Impact)

In S&T Ukraine’s OSS solutions, Umbrella Fault Management functions are automated on levels shown in picture below.
Fault Management Automation Levels

Fault Management Automation Levels

Key Outcome at Collection and Consolidation level:

  • Events are available for engineers from single pane of glass
  • Basic correlations: deduplication and problem-resolution
  • Unified naming convention
  • Reports automation and historical data

Key Outcome at Automation level:

  • Events categorization
  • Root-Cause analysis
  • Fault prioritization
  • Attemt to restore service remotely
  • Smart trouble tickets creation and dispatching
  • Site Access automation

At Inform Level Information is Presented for:

  • NOC engineers
  • Field engineers – with OSS Mobile Client

We Offer:

  • IBM Netcool integration with different management systems
  • Existing installations audit - we have more than 15 years experience
  • Support and maintenance services